I moved at the end of March and requested the transfer of our new electricity and gas accounts to our old supplier, Octopus.
While the power switch went fine, move the gas count slowly became a nightmare.
It turned out that E.ON , the old supplier, continued to supply gas to our house, despite the fact that we were paying Octopus. Our account has appeared.have been assigned to the wrong property.
I have had many communications with Octopus over the past few months, but it remains unresolved, and E.ON now threatens to pay periodic penalty payments at the same time as a visit by bailiffs in the coming days.
I am very frustrated because we have recommended the company to many others because so far they have been great.
HW , Finsbury Park, London
Octopus Energy scores very well clients and has been named several times as Which? recommended supplier. However, it took a long time to resolve this case.
The company blamed your "insanely rare" problem on the fact that you installed new smart meters when you have arrived at the propertye.
It appears that the gas meter that was removed was linked to a slightly different address on the national database. This meant that E.ON continued to charge this meter (now removed), rather than the new one.
H Therefore, Octopus "forced" the switchover from this old meter point and removed its details from the database.
The company has stated that it will cover the .ON charges. 'he can't get the company to abandon them. That should be the end of the matter for you.
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